Refunds and cancellations

1. Digital service delivery

ChinaValidate sells digital verification services, including detail credits, automated company reports, downloadable PDFs, and analyst review. Work starts after PayPal confirms payment. Delivery records, report generation time, download status, and support history may be used to review refund requests.

2. Request window

Please contact us within 7 days of purchase if you believe an order was not delivered, was duplicated, or should be reviewed for refund eligibility. We may ask for the order number, PayPal payment information, account email, company name, and a short explanation.

3. Refunds we normally approve

• Duplicate payment for the same product and same company.
• System error that prevents delivery of purchased credits or a paid report.
• No matching company can be found and no useful company profile or report was delivered.
• A paid report cannot be generated within a reasonable time and we cannot provide replacement delivery.
• Manual review cannot proceed because required information is unavailable and no meaningful work has started.

4. Refunds we normally decline

• The customer selected the wrong company after search results were shown.
• The report was delivered but the customer dislikes the public registry result or risk conclusion.
• The report shows higher risk than expected.
• The customer no longer needs the report after delivery.
• Credits were used to open company profiles and the information was displayed.
• The customer used the report for a purpose outside our Terms of Service.

5. Credits and partial remedies

In some cases we may offer replacement credits, a regenerated report, a corrected report, a partial refund, or manual support instead of a full refund. This is most common when a match is uncertain, the customer provides better company information, or a third-party provider outage delays delivery.

6. PayPal disputes

Please contact ChinaValidate support before opening a PayPal dispute. We can review the order, payment capture, company selected, report generation state, PDF delivery, download history, and support record. If a PayPal dispute is opened, we may provide these delivery records to PayPal to help resolve the case.

7. How to request a refund

Email support@chinavalidate.com with your account email, order number, PayPal payment reference if available, company name, and the reason for the request.